Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.

How to use our Support System

Ancora technical support is always there to assist their users with all the technical questions regarding Ancora products.

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the « downloads » tab in your account.
  • Find our theme in the list of products.
  • Click « download » button, and in the drop-down menu select « license certificate & purchase code ».

Hosting

Recommended hostings:

Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

Don't give up the time! Purchase our theme now!

contact

Adresse Lescargotgraphe 23 Rue du Four de la terre 84000 Avignon
Téléphone +33662700657
EMail: xavier@lescargotgraphe.fr

Heures d'ouvertures

Lun au Ven : 8:30-12:30 / 14:00-18:00 - Sam : 09:00-12:30 / 14:00-17:00

Toute réalisation photographique confère au photographe, son auteur, des droits de propriété artistique, patrimoniaux et moraux, tels que définis par le Code de la Propriété Intellectuelle selon l’article L-111-3 du code de la propriété intellectuelle. Les photographies sont la propriété du photographe. Toute utilisation d’une photographie, quelle qu’elle soit et quels qu’en soient les usages : diffusion, exposition, reproduction, etc. faite sans l’accord écrit préalable du photographe constitue un délit de contrefaçon.